FAQ

Popular Questions From Our Customers

What products does Rainparty manufacture?

We specialize in shower sets, basin mixers, kitchen faucets, and bathroom accessories, offering both standard models and customized solutions for OEM/ODM clients.

What is the typical production lead time?

Lead time depends on the product type and order quantity. Typically, standard orders take 30–45 days, while customized orders may require 45–60 days. We work closely with clients to meet project timelines.

What are your payment and trade terms?

We offer flexible payment and trade terms to meet the needs of different clients and project types.

Both USD and RMB payments are accepted. For international trade, we commonly work under EXW (Ex Works) and FOB (Free On Board) terms. Our goal is to make the payment and shipping process clear, safe, and convenient for every customer.

What after-sales service do you provide?

At Rainparty, every product is thoroughly tested before shipment. Our manufacturing and quality control processes are fully transparent and traceable.

When we receive any after-sales issue from our customers, our team responds promptly to investigate and resolve the matter.

We also use feedback to continuously improve our production standards and quality control systems.

Thanks to our ERP system and digital inspection process, our product quality remains consistent and reliable over time.

Our customer support is available Monday to Saturday: 8:00am-6:00pm.

Average answer time: 24h

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